Last updated: March 17th, 2020.
We respect your right to privacy and we are committed to protecting your personal data.
provide about yourself can be sensitive and important to you and we will not sell or
such information to third parties, if not necessary.
data to us.
Using our services
You must follow any policies made available to you within the Services.
Don't misuse our Services. For example, don't interfere with our Services or try to
them using a method other than the interface and the instructions that we provide. You
use our Services only as permitted by law, including applicable export and re-export
laws and regulations. We may suspend or stop providing our Services to you if you do not
comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our
Services or the content you access. You may not use content from our Services unless you
obtain permission from its owner or are otherwise permitted by law. These terms do not
you the right to use any branding or logos used in our Services. Don't remove, obscure,
alter any legal notices displayed in or along with our Services.
1. General information
governs the processing of personal data collected from individual users and business
(the “user”, “you” and “your”) through the online platform https://RouterBee.net and the
services (collectively, “RouterBee”).
1.2. Data controller. We act as a data controller with regard to the personal data collected
through RouterBee. You can contact us for general data protection queries by email to the
1.3. About RouterBee. RouterBee is a business-to-business software-as-a service product that
monitors the status of the availability of your website and sends notifications in case
website downtime or errors.
1.4. Children. RouterBee should not be accessed and used by persons under the age of 18.
Therefore, we do not knowingly collect personal data of persons under the age of 18.
1.5. Our role as a data processor. We act in a capacity of a data processor in situations
when, within the scope of the services provided through RouterBee, you provide a URL of your
website (“Your Website”) and Your Website contains personal data. We do not own, control,
make decisions about the personal data included in Your Website and such personal data is
processed only in accordance with your instructions. When you provide Your Website, you
as a data controller and you are responsible for deciding what personal data should be
collected from data subjects and how such data should be processed. In the situations
act in capacity of a data processor, we comply with data processors’ obligations. Also,
order to ensure that personal data is processed in accordance with the strictest data
protection standards, we provide a data processing agreement. To conclude the agreement,
please contact our Data Protection Officer (DPO) by using the contact details specified
1.6. Your consent. Before you submit any personal data through RouterBee, you are encouraged
obtain your consent for the processing of your personal data. For example, we may seek
prior consent in the following instances:
• If we intend to collect other types of personal data that are not mentioned in this
• If we intend to use your personal data for purposes that are not indicated in this
• If we would like to disclose your personal data to third parties that are not specified
links to other websites or services, we are not responsible for their privacy practices.
encourage you to pay attention when you leave RouterBee for the website or application of a
third party and to read the privacy notices of each and every website and service you
2. The types and purposes of personal
that we collect
2.1. We collect your personal data in several instances that are described in detail
To comply with data minimisation principles, we collect only a minimal amount of personal
data that is necessary for your use of RouterBee. We use your personal data only for
personal data only for the purposes of enabling you to use RouterBee, providing the
services, maintaining and improving RouterBee, conducting research about our business
activities, and replying to your enquiries. We will not use your personal data for any
purposes that are different from the purposes for which your personal data was
2.2. The personal data that you provide us by submitting it yourself, by signing up to
services, or by concluding a service contract with us:
- When you register your user account, we collect your (i) full name, (ii) email address,
and (iii) password. We use such data to (i) register and maintain your user account, (ii)
prevent abuse of our services, and (iii) contact you, if necessary. The lawful grounds on
which we rely when processing your personal data are (i) performing a contract with you
(ii) pursuing our legitimate business interests (i.e., to grow and protect our
- When you setup your company profile, we collect your (i) phone number for alerts, (ii)
name of the email owner, (iii) email address for alerts, (iv) website URL, and (v)
name. We use such data to provide you with the requested services like monitoring your
website and sending you notifications. The lawful ground on which we rely when processing
your personal data is performing a contract with you.
- When you update your profile, we collect your profile photo. We use your profile photo
complete and feature your user profile. The lawful ground on which we rely when
your photo is your consent (please note that your voluntary submission of your photo
substitutes your consent).
- When you update your payment method or make a payment, we collect (i) cardholder's
(ii) card number, and (iii) ZIP/postal code. We use such data to process your payments,
invoices, and maintain our accountancy records. The lawful grounds on which we rely when
processing your personal data are (i) performing a contract with you and (ii) pursuing
legitimate business interests (i.e., to administer our business).
- When you add extra billing information for invoices, we collect your (i) full business
name, (ii) VAT number, (iii) address of record, and (iv) other information that you
provide us. We use such data to issue invoices.The lawful grounds on which we rely when
processing your personal data are (i) performing a contract with you and (ii) pursuing
legitimate business interests (i.e., to administer our business).
- When you contact us by email or by using the contact form, we collect your (i) name,
email address, and (iii) any information that you decide to provide us in your message.
use your contact data to reply to your enquiries and provide you with the requested
information. The lawful ground on which we rely when processing such data is pursuing our
legitimate business interests (i.e., to expand our business).
2.3. Automatically collected personal data. When you browse RouterBee, we collect your IP
address and cookie-related data. We use your IP address to (i) conduct our business
analytics, (ii) ensure the security of RouterBee, and (iii) adjust our services to your time
zone. The lawful ground on which we rely when processing your IP address is pursuing our
legitimate business interests (i.e., to analyse and protect our business). We use
cookie-related data for various purposes that are described in detail in section 10 of
2.4. Additional data. From time to time, we may receive certain additional data if you
participate in a focus group, contest, activity or event, request support, interact with
social media accounts, submit your feedback and reviews or otherwise communicate with us.
Please note that the provision of such data is optional and you may choose what personal
you would like to share with us. We kindly request you to exercise your due diligence
making your personal data publicly available. We will use such personal data to reply to
provide you with the requested services, or for pursuing our legitimate business
(i.e., to reply to you, analyse and improve our business).
2.5. Sensitive data. We do not collect, under any circumstances, special categories of
personal data ("sensitive data") from you, such as your health information, opinion about
your religious and political beliefs, racial origins, membership of a professional or
association, or information about your sexual orientation, unless you decide to provide
sensitive data, at your own sole discretion.
2.6. Failure to provide personal data. If you fail to provide us with the personal data
requested, we may not be able to perform the requested operation and you may not be able
use the full functionality of RouterBee, receive the services provided through RouterBee, or
3. Non-personal data that we collect
3.1. When you visit, interact with or use our website, we may collect or generate certain
technical non-personal data about you, such as:
- The type of device that you use;
- Operating system that you use;
- The browser that you use;
- Your log files;
- URL address clicked from RouterBee; and
- Your other online behaviour data.
3.2. We do not use such non-personal data to learn about a person's true identity, and it
mostly serves us to better understand how people typically use and engage with RouterBee and
improve our marketing campaigns and engagements, as well as the overall performance of
services. Non-personal data that does not and may not relate or refer to any specific
individual are not considered as "personal data" and they may be used without
3.3. Your feedback. If you contact us, we may keep records of any questions, complaints,
recommendations, or compliments made by you and the response, if any. Where possible, we
de-identify your personal data.
3.4. Aggregated and de-identified data. In case your non-personal data is combined with
certain elements of your personal data in a way that allows us to identify you, we will
handle such aggregated data as personal data. If your personal data is aggregated or
de-identified in a way that it can no longer be associated with an identified or
natural person, it will not be considered personal data and we may use it for any
4. Informational notices
4.1. Informational notices and service updates. From time to time (if we have your email
address), we will send you important informational notices, such as service-related,
technical or administrative emails, updates related to Your Website, information about
RouterBee, your contracts, privacy and security, and other administrative matters. Please
that we will send such notices on an "if-needed" basis and they do not fall within the
of direct marketing communication that requires your prior consent.
4.2. Marketing messages. We do not send marketing communication to you. If we decide to
so, we will make sure that you are contacted by us for marketing purposes only if:
- We receive your express ("opt-in") consent to receive marketing messages (please note
your voluntary subscription to our newsletters substitutes such consent); or
- We decide to send you marketing messages about our new services that are closely
to the services already used by you.
4.3. Opting-out. If you receive any marketing-related messages, you can opt-out from them
any time free of charge by clicking on the "unsubscribe" link contained in any of the
messages sent to you or by contacting us directly.
5. Disclosure of personal data
5.1. We may disclose or share your personal data for the reasons listed in this section 5
5.2. When do we disclose your personal data? The disclosure of your personal data is
to the situations when such data is required for the following purposes:
- Ensuring the proper operation of RouterBee;
- Ensuring the delivery of the services requested by you;
- Providing you with the requested information;
- Pursuing our legitimate business interests;
- Enforcing our rights, preventing fraud, and security purposes;
- Carrying out our contractual obligations;
- Law enforcement purposes; or
- If you provide your prior consent to such a disclosure.
5.3. Legal Compliance. If we believe in good faith that we are legally compelled to do
we may disclose or allow government and law enforcement officials access to personal
response to a subpoena, search warrant, court order or similar requirement, or in
with applicable laws and regulations.
5.4. Successors. In case our business is sold partly or fully, we will provide your
data to a purchaser or successor entity and request the successor to handle your personal
5.5. Service Providers (data processors). We may employ selected third parties to perform
services complementary to our own (hosting services, data analytics services, marketing
advertising services, data and cyber security services, payment processing services, user
engagement services, e-mail distribution and monitoring services, session recording, and
advisors). These service providers may have access to your personal data, depending on
of their specific roles and purposes in facilitating and enhancing our services, and may
use it for such purposes. We will share your personal data only with the data processors
agree to ensure an adequate level of protection of personal data that is consistent with
access to your personal data are listed below.
- Our hosting service provider Digital Ocean located in the United States (see
www.digitalocean.com for more
- Our analytics service provider GoogleAnalytics located in the United States (see
analytics.google.com for more
- Our email service provider Mailgun Technologies, Inc. located in the United States (see
for more information);
- Our payment processing service provider Stripe located in the United States (see
stripe.com for more information);
- Our technical support service provider HelpCrunch located in the United States (see
helpcrunch.com/ for more
- Our independent contractors, advisors, and consultants.
5.6. Non-personal data. We may transfer, share or otherwise use non-personal data at our
sole discretion and without the need for further approval.
5.7. Protecting rights and safety. We may share your personal data with third party if we
believe in good faith that this will help protect the rights, property or our personal
or any of our users.
5.8. Your consent. We may share your personal data in additional manners, pursuant to
6. International transfer of personal
6.1. Some of our data processors listed in section 5 are located outside the country in
which you reside. For example, if you reside in the European Economic Area (EEA), we may
to transfer your personal data to jurisdictions outside the EEA. In case it is necessary
make such a transfer, we will make sure that the jurisdiction in which the recipient
party is located guarantees an adequate level of protection for your personal data (e.g.,
recipient is a Privacy-Shield certified entity) or we conclude an agreement with the
respective third party that ensures such protection (e.g., a data processing agreement
pre-approved standard contractual clauses).
7. Retention period
7.1. Retention of personal data. We will store your personal data in our systems only
request us to delete your personal data, whichever comes first. After your personal data
no longer necessary for its purposes and there is no other legal basis for storing it, we
will immediately securely delete your personal data from our systems.
7.2. Retention of non-personal data. We may retain non-personal for as long as necessary
the purposes described above. This may include keeping non-personal data after you have
deactivated your user account.
7.3. Retention as required by law. Please note that, in some cases, we may be obliged by
to store your personal data for certain period of time (e.g., for accountancy purposes).
such cases, we will store your personal data for the time period stipulated by the
law and delete the personal data as soon as the required retention period expires.
8. Your rights
8.1. We allow you to access and manage your personal data. You have the following
- The right of access. You have the right to see what personal data is held about you by
- The right to rectification. You have the right to have your personal data corrected or
amended by us;
- The right to erasure. You can ask for your personal data to be deleted ("Right to be
- The right to restrict processing. You have the right to ask for a temporary halt to
processing of personal data;
- The right to data portability. You have the right to ask for any personal data supplied
directly to us to be provided in a structured, commonly used, and machine-readable
- The right to object. You have the right to object to further processing of your
data which is inconsistent with the primary purpose for which it was collected.
- Right in relation to automated decision making and profiling. You have the right not to
subject to a decision based solely on automated processing.
8.2. How to exercise your rights? Please contact us by email specified at the end of this
request, we may ask you to provide us with an identifying piece of information, so that
would be able to identify you in our system. We will answer your request within a
timeframe but no later than 2 weeks.
8.3. How to launch a complaint? If you would like to launch a complaint about the way in
which we handle your personal data, we kindly ask you to contact us first and express
concerns. After you contact us, we will investigate your complaint and provide you with
response as soon as possible. If you are not satisfied with the outcome of your
you have the right to lodge a complaint with your local data protection authority.
9. Security measures
9.1. We will take reasonable steps to ensure that personal data is protected from
unauthorized access and other similar risks. We are committed to securing your personal
and use various security measures to better protect it:
- All information gathered by us is stored in systems that may only be accessed by
authorised staff only;
- We use SSL protocol to protect our website;
- We review and update our security measures in light of current technologies. These
industry-standard physical, procedural and electronic security measures, as well as
encryption tools and methods where deemed appropriate; and
- We anonymise personal data when possible.
9.2. Unfortunately, no data transmission over the internet can be guaranteed to be
absolutely secure. Thus, we kindly ask you to use RouterBee through a secure network only.
cannot be liable for any unlawful destruction, loss, use, copying, modification, leakage,
falsification of your personal data caused by circumstances that are beyond our
control. In case a serious breach occurs, we will take reasonable measures to mitigate
breach, as required by the applicable law. Our liability for any security breach will be
limited to the highest extent permitted by the applicable law.
10. Cookies and tracking technologies
are informed about the types of cookies that we use, the purposes for which we use them,
cookies' expiration time, and how to decline cookies.
10.2. About cookies. When you access the Website, we may send a "cookie" (small summary
containing a unique ID number) to your device. This helps us to recognise your device and
greet you each time you visit the Website without bothering you with a request to
log-in. It also helps us keep track of services you view, so that we can send you news
the Website have been visited, and to measure transaction patterns in the aggregate. We
this to research our users' habits so that we can improve our online services. If you do
wish to receive cookies, you can set your browser so that your device does not accept
10.3. What cookies do we use? We use various types of cookies on RouterBee , including (the
table below provides an overview of our cookies):
- Technical cookies, which are essential to ensure the correct functioning of RouterBee and
provide the services requested by you;
- Statistics cookies that allow us to generate statistical reports about how you use
- Marketing cookies that allow us to create, implement, and examine our digital marketing
campaigns. Such cookies allow us to reach the right customers, analyse the productivity
our marketing campaigns, and offer you personalised advertisement.
10.4. Cookie consent. When you visit our website for the first time, we may ask you to
your consent to our use of all cookies, we may serve you technical cookies only that are
strictly necessary to ensure the proper functioning of the Website. The use of such
does not require your consent. Please note that we may not be able to provide you with
best possible user experience if not all cookies are enabled.
10.5. How to disable cookies? When we ask you to provide your consent to our use of
statistics and marketing cookies, you have a freedom not to provide such consent. If you
declining cookies in your browser or device. Please note that some parts of the Website
not function properly without cookies and you cannot decline strictly necessary technical
cookies. It may be helpful to consult the cookie management instructions of your
10.6. Google Analytics. We use Google Analytics, the service provided by Google Inc., to
collect data about use of the Website. We use the data we get from Google Analytics to
maintain and improve our services. We do not combine the information collected through
use of Google Analytics with personal data. Google's ability to use and share information
collected by Google Analytics about your visits to and use of the Website is restricted
the Google Analytics Terms of Service available at
. You may learn more at
You may prevent your data from being used
by Google Analytics by downloading and installing the Google Analytics Opt-out Browser
available at https://tools.google.com/dlpage/gaoptout/.
10.7. Google ReCAPTCHA. We have implemented reCAPCHA, the service provided by Google
to verify whether you are a human being and not a robot. It helps to protect the Website
against spam and abuse. The reCAPTCHA analyses take place in the background. When you use
reCAPCHA, Google will collect some personal and non-personal data from you, such as:
- All cookies set to your browser by Google in the last 6 months;
- Information about your mouse clicks;
- CSS information of the Website;
- Browser language;
- Any plug-in installed in the browser; and
The above-mentioned data will be sent to Google located in the United States. We have a
legitimate interest in protecting the Website from abusive automated crawling and spam.
following links: https://www.google.com/intl/de/policies/privacy/
your email address, we will send you a notice about all the changes implemented by us. We
applicable law, we may seek your consent. If you disagree with the changes to the privacy
policy, you should cease using our service.
12. Contact us
privacy and security practices, or would like to exercise your rights. You may contact us through our form here.